Contact

How Can We Help Today?

Owned and operated by Solstice Yards, our team is ready to help with orders, product questions, or designing your perfect outdoor space.

We typically respond within 24 hours
Ways To Connect

Choose Your Preferred Channel

Email
support@solsticeyards.com
Within 24 hours
Phone
(757) 762-3034
Mon-Fri, 9 AM - 5 PM EST
Live Chat
Chat with our team during business hours for quick answers
Replies in minutes
Common Questions

Frequently Asked Questions

How long does shipping take?

We offer Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI). Orders are processed within 1 to 3 business days, with transit times of 5 to 8 business days depending on your location.

How can I track my order?

Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your delivery status in real time through the carrier's website.

What is your return policy?

We offer 30-Day Returns on eligible items. If something does not meet your expectations, please review our Return Policy page for detailed instructions on how to start a return.

Can I exchange an item for a different style or size?

We are happy to help with exchanges within our return window. Contact our team with your order number and the item you would like instead, and we will walk you through the process.

How do I choose the right patio furniture set for my space?

Start by measuring your patio or deck area and considering how you plan to use the space, whether for dining, lounging, or entertaining. Our team can help you select the right configuration, materials, and style to complement your outdoor environment.

What materials are your pergolas and gazebos made from?

Our pergolas and gazebos are crafted from weather-resistant materials designed for long-term outdoor use. Each product page includes detailed specifications on construction, finishes, and care recommendations so you can make a confident decision.

Do you charge sales tax?

Sales tax, if applicable, is calculated and displayed at checkout.

Send A Message

Drop Us A Line

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Order Status or Tracking
Returns or Exchanges
Product Questions
Patio Design Help
General Inquiry
Availability

Business Hours

Monday – Friday 9:00 AM - 5:00 PM EST
Saturday – Sunday Closed
Our Promise

Our Commitment To You

Timely Responses

Our team aims to answer every inquiry within 24 hours during business days.

Secure Shopping

Your personal and payment information is protected with industry-standard encryption at every step.

Crafted for Lasting Quality

Every patio set, pergola, and fire pit is selected for durable materials and refined design.

30-Day Returns

Shop with confidence knowing eligible items can be returned within 30 days per our Return Policy.